Official channels
For questions and account support, please use the channels below.
For payments and account issues, contact us through official channels only.
Support
Contact & FAQ
Please use our official channels so requests are tracked and resolved quickly.
FAQ
Quick answers to the most common questions.
What is your refund policy?
Refunds are processed automatically when a job fails due to a system or provider error on our end. If any balance issue occurs, contact us through official channels.
How long is download history kept?
Download history is retained for 3 days before it is cleared.
Which support channels should I use?
Reach out via Discord (@kxnt5464) or Facebook (Kentoy) . These are our official support channels.
Where should I send questions or inquiries?
Please submit all questions and inquiries through official channels only.
What payment methods are accepted?
We accept Gcash and PayMaya. Contact us through official channels for details.
Can I transfer my balance?
No, balances are not transferable.